What My Customers Say About Me

Real customers, real stories, real hapiness...

Service provided by Jan is just great, especially if you re a foreigner. You may be able to manage everything for your wifi, but being czech language a bit hard, a help from a person like Jan is fundamental and very professional. Simple, easy and user friendly. I will recommend his services to everyone who may need it.

Mattia Chiodi, 8.12.2017

Perfect service for foreigners, keep working this way.

Eduardo Martin Garrido 17/11/2017

Thanks very much for the service, it was excellent and the internet installation has been perfect. 🙂

Gareth Turner, 9/11/2017

Unexpectedly excellent service. I wish all Czech services were like yours. Thanks Jan Emil

Emil Bobev, 3/10/2017

Second time I used your services..efficiency is not a good enough word to describe the work you do..well done and thank you.

Alexandros Koumpouridis, 6/9/2017

Jan, thank you so much, amazing comparison of operators, description of all steps, support and answering on all questions.

Sviatoslav Pokotylo, 4/9/2017

Very satisfied with all the help. I cannot imagine how I would have managed without your help.

Enrico Ramos 23/8/2017

EXCELLENT SUPPORT: A czech woman gave me this contact to help me for my internet set up. His job was excellent, he helped me during the steps of subscription until the appointment with the technician. He is efficient and always available for some information. Don't hesitate to contact him.

posted by Sylvain Courault 17:05:19 12/02/2017

IT´S VERY SIMPLE WAY! Mr. Jan will arrange everything for you as contracts. Don't worry!! 😀

posted by Ryung Eun Kim 09:09:13 20/07/2016

Great help! All details were really well explained. And everything went really fast! One week from sending the email at the website to the installation at my flat.

Victor Valenzuela 2/8/2017

Thank you for your help, Jan. it really saved many hours on the phone with internet company. The technician was working professionally and quick. I am glad I had your contact from the real estate agent, Marketa.

Alina Medintu, 24/5/2017

Perfect service, good reactivity and really efficient. Very useful for expats that don't speak czech and don't know how internet works in czech republic. Thank you very much for your help

Xavier Pena, 22/5/2017

Is great the help that you have provided us, especially because we are foreigners who have just arrived at prague and the language barrier is a handicap. Thank you very much!

Carlos Monton 24/4/2017

EXCELLENT SUPPORT AND WORK !! I contacted him from Canada and set up everything online via email. Once I arrived in Prague and contacted him to let him know I was there, everything was alreadysetup for the first day in our new apartment. The time, the date, the equipment, everything was done. Why anyone would try this on their own, or use anyone else is a wonder! Jan is the man!!

posted by Jeremy Gajda 18:06:21 06/06/2016

THE BEST CONNECTION IN PRAHA: Jan is an extremely knowledgeable, professional, courteous and approachable guy who goes the extra mile to deliver a service that is second to none. He explains everything in detail and follows up throughout the process to ensure that everything happens on schedule. If you want to get connected in Prague, don't go anywhere else. Go to Jan, put your feet up and wait for the magic to happen.

posted by Kevin Glanville 19:07:30 06/01/2016

EXTREMELY HELPFUL, WOULD RECOMMEND TO ANYONE: Mr Wenke is the go-to-guy for anyone trying to set up an internet connection for their home in Prague. He genuinely does all of the hard work leaving you to only be present for the installation of the internet at your house. Our internet was installed within 5 days of our first email to Jan. He is efficient and always looking for ways to improve his flawless customer service. I cannot speak highly enough of his service, which I would gladly pay for if required to.

posted by Sneh Shah 14:02:05 31/12/2015

HIGH RECOMMENDATIONS FOR MR. JAN WENKE: So, you are new in town/country and have no clue where to start with the internet and TV providers. If you want those to be connected and installed effortlessly and efficiently - Jan is the man to contact. My experience was very pleasant and most importantly - everything went exactly as agreed. Thanks, Jan.

posted by Antonija Katusic 23:11:37 22/09/2015

EXCELLENT SERVICE IN ENGLISH: Thanks to Mr Wenke I had my Internet set up in a little more than a weeks, when it should have taken much longer due to a breakdown in the Internet providers's system. He arranged for a meeting with the technician in record time as he was able to get me a freed spot that someone else had cancelled. I'd still be in an Internet café right if it hadn't been for him. And just to make it clear, it IS absolutely FREE, no added cost.

posted by Christopher Montel 10:10:14 08/09/2015

TOP CLASS SERVICE AT NO ADDED COST: Jan is the internet Angel. I could not have managed subscribing to DSL without him. He is kind, patient and very skilled. Followed me step by step through the full process until I was actually able to navigate. Believe me, the process is not so easy because you will receive many communication in Czech, the provider has his own issue with the process and without Jan it would have been a mess. If this is not enough, it is for free for the subscriber (you). Not sure what I could write more, other than: Thank you very much

posted by Agatino.Pesce 11:11:01 02/07/2015

EXTREMELY HELPFUL, WOULD RECOMMEND TO ANYONE------------------------------------------------------------------------------------- posted by Sneh Shah 14:02:05 31/12/2015 --- Mr Wenke is the go-to-guy for anyone trying to set up an internet connection for their home in Prague. He genuinely does all of the hard work leaving you to only be present for the installation of the internet at your house. Our internet was installed within 5 days of our first email to Jan. He is efficient and always looking for ways to improve his flawless customer service. I cannot speak highly enough of his service, which I would gladly pay for if required to.

Sneh Shah

TOP CLASS SERVICE AT NO ADDED COST------------------ posted by Agatino.Pesce 11:11:01 02/07/2015 --- Jan is the internet Angel. I could not have managed subscribing to DSL without him. He is kind, patient and very skilled. Followed me step by step through the full process until I was actually able to navigate. Believe me, the process is not so easy because you will receive many communication in Czech, the provider has his own issue with the process and without Jan it would have been a mess. If this is not enough, it is for free for the subscriber (you). Not sure what I could write more, other than: Thank you very much Jan.

Agatino.Pesce

EXCELLENT SERVICE--------------------------------------------------- posted by Alessandro.Giordano 17:05:52 28/05/2015 --- Jan took care of all the matters related to my new Internet connection in an extremely professional and quick way, features unfortunately very rare to find here. As I needed a brand new connection, he walked me through all the offers, took care of couple of issues that came up in a professional manner, answered all my inquiries in a fulfilling way and managed to get my connection activated earlier than I expected. Highly recommended (:

Alessandro.Giordano

SPEED AND EXPERTISE --------------------------------------------- posted by Andre Breton's Love Child 14:02:29 23/02/2015 --- I wanted to wait a month or so after doing business with Jan before writing a review. Now that I have, I can honestly say that Jan is the best. He met me two days after I contacted him and had me up and running in three business days. He explained everything, answered all my questions, and delivered on his promise to expedite matters so I could be connected ASAP. Ignore any negative reviews you may have read, Jan is the real deal. So says I who has not experienced a blip, let alone a problem, since I was hooked up.

Andre Breton's Love Child

GREAT SERVICE AND PATIENCE ---------------------------------- posted by Brandon.Wint 20:08:21 08/12/2014 --- I don't know what James is saying, I used Jan and he was helpful through the process and did not push me to take anything and explained all costs clearly. Invoices and so on we're also prompt and clear. He advised me before arriving in Prague and after I decided on an apartment, came to my office for the contract signings. I then had an engineer the day I moved in set me up so I had Internet and tv on my first day. Without doing anything. What else could you want?

Brandon.Wint